Description The Avaya Aura[レジスタードトレードマーク] Experience Portal with POM Implementation and Maintenance Exam (3309) is a requirement to earn the ACSS - Avaya Aura[レジスタードトレードマーク] Experience Portal with Proactive Outreach Manager credential.

This exam has 60 questions and the minimum passing score is 67% (40 of 60 correct). The candidate has 90 minutes to complete this exam.

Exam Objectives The exam covers the following knowledge areas and learning objectives:



Describe Web Services.

Describe Avaya Aura[レジスタードトレードマーク] Experience Portal (AAEP) operations.

Describe the AAEP architecture.

Describe the Experience Portal External Systems.

Describe the capabilities of CMS RT Socket-based Routing.

Describe the enhancements for Intelligent Customer Routing (ICR) 7.0.


Define Proactive Outreach Manager (POM) server definitions.

Describe Agent Assignment options.

Describe the components of the POM User Interface.

Describe the enhancements for POM 3.0.

Describe the standard POM reporting capabilities.

Explain how agent scripts are created and used.

Explain how agents are assigned to campaigns.

Explain POM Campaigns and their setup.

Explain POM licensing requirements.

Explain POM Zones.

Explain the concept of agent blending.

Explain the functionality of POM.

Explain the POM installation verification process.

Install POM licenses.

Perform POM database administration.

Verify the prerequisites to the POM installation.

Configure AAEP for Email contacts.

Configure an AAEP Application.

Configure Speech Servers.

Configure the MPP.

Describe AAEP configuration settings.

Describe the VoIP connections.

Describe the steps to configure the EPM for Email and SMS.

Explain AAEP licensing.

Configure Intelligent Customer Routing (ICR).

Explain the ICR installation requirements.

Understand ICR reporting capabilities.


Decribe AAEP user requirements.

Explain the upgrade paths and processes for POM.

Troubleshoot POM database issues.

Describe the AAEP standard reporting capabilities.

Explain the AAEP backup procedures.

Explain the upgrade paths and procedures for AAEP.

Verify AAEP operations.

Describe ICR reporting capabilities.


Use POM troubleshooting procedures and tools.

Troubleshoot EPM issues.

Use AAEP troubleshooting isolation tools, logs and processes.

Identify ICR messages and log files.
Prerequisite Knowledge Review the credential curriculum map for any prerequisite information.

Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at to see currently available Avaya exams, regional exam pricing, and register for a testing session.

Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.

Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Center?s days / hours of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

Includes these products
3309-Avaya Aura Experience Portal with POM Implementation and Maintenance Exam



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